1. Online Payments
Do I need to create a new online account to pay my water bill?
Yes. As part of the City’s updated utility billing system, customers will need to create a new online account to securely access their billing information and manage payments, including AutoPay.
Other Payment Options
• Pay by phone (automated system): 833-383-6948
(credit card payments include a 3.35% processing fee, with a $2.50 minimum, plus an
additional $0.50 fee for phone payments)
• Customer Service: 310-524-2319
For billing questions or payment plan arrangements
• Mail a Check:
You can also mail your payment by check to the following address:
City of El Segundo
PO Box 101426
Pasadena, CA 91189-1426
⚠️Payment plans cannot be set up or paid through the online portal.
If you need to request a payment arrangement or make a payment on an existing payment plan, please contact Customer Service.
2. Account Updates
How do I edit my mailing address?
Mailing address updates can be made directly through the online payment portal
after you log in to your account.
How do I update my primary or secondary contact name?
To update primary or add secondary contact Information on your water account, please complete the Water Billing Account Update Request Form.
Water Billing Account Update Request Form.
3. Payment Plans and Billing Assistance
How do I request a payment plan or get help with my bill?
Payment plans cannot be set up through the online payment portal.
For payment arrangements or to pay on an existing plan, please contact Customer Service.
Customer Service
📧 h2oinquiries@elsegundo.org
📞 310-524-2319
Available services
